Appointment Booking

• You can book your appointments by contacting us or using our online booking system.

Cancellations and Rescheduling

• We understand that unexpected situations arise, but we ask for at least 24 hours’ notice if you need to cancel or reschedule.
• Late cancellations (less than 24 hours’ notice) make it difficult to fill the appointment slot, leaving our therapists with unexpected gaps.
• If you cancel with less than 24 hours’ notice, you will be charged the full price of the appointment.

Late Arrivals

• To make the most of your appointment, please arrive on time.
• If you are late, we may need to shorten your appointment to avoid disrupting other patients’ schedules.
• If you arrive more than 15 minutes late, we will unfortunately have to cancel your appointment.

Payment

• Payment is due on the day of your appointment unless other arrangements have been made.
• We accept cash and card payments.

Insurance

• We work with several private health insurance companies, including AXA, WPA, Aviva, and Vitality.
• Depending on your insurance plan, you may need to pay for your appointment upfront and then claim the cost back from your insurer.
• Please inform us before your appointment if you plan to claim through your insurance.

Minors

• Patients under 16 must be accompanied by a parent or guardian.

Health and Safety

• To keep everyone safe, please reschedule if you have any signs of illness.

Confidentiality

• We take your privacy seriously. All patient information is kept confidential as required by law.
• For more details, please refer to our privacy policy.

Patient Responsibilities

• Provide accurate medical information so we can offer the best possible care.
• Follow any instructions given before your appointment to get the most out of your visit.

Treatment Consent

• By booking an appointment, you agree to be treated by our qualified staff.
• Please complete any forms we send before your appointment to allow our therapists time to review your information.

Feedback and Concerns

• We value your feedback! If you have any concerns or suggestions, please let us know.

Right to Refuse Service

• We reserve the right to refuse service to anyone who does not follow our policies or is disruptive.
• Physical or verbal abuse toward our staff will not be tolerated and may result in being banned from our clinics. We may also report such behavior to the authorities.

Agreement to Terms

• By booking an appointment, you confirm that you have read, understood, and agreed to this policy.
• This policy may be updated at any time.